•Before Dispatch: You can cancel your order within 30 minutes of placement for a full refund
•After Dispatch: Orders cannot be canceled once dispatched from our pharmacy
•How to Cancel: Contact us at support@mediora.fit or call our helpline
2
Return Eligibility
•✅ Damaged Product: Received in damaged condition
•✅ Wrong Product: Received incorrect medicine
•✅ Expired Product: Received expired medication
•❌ Change of Mind: Not accepted due to safety regulations
•❌ Opened Packaging: Cannot return opened or used products
3
Return Process
•Contact us within 48 hours of delivery
•Provide your order ID and photo/video evidence of the issue
•Our team will review and approve your return request
•We will arrange pickup of the product
•Refund will be processed within 7-10 business days
4
Refund Timeline
Payment Method
Refund Time
Credit/Debit Card
3-5 business days
UPI / Netbanking
2-4 business days
Wallet
24-48 hours
Cash on Delivery
Not applicable (no payment made)
5
Delivery Issues
•Failed Delivery: If delivery fails due to incorrect address, re-delivery charges may apply
•Delayed Delivery: If order is delayed beyond 7 days, you may cancel for a full refund
•Missing Items: Report missing items within 24 hours of delivery
6
Prescription products
•Prescription products require a valid doctor's prescription. We cannot accept returns on prescription products once delivered due to safety regulations.